Frequently Asked Questions
Everything you need to know about shopping with Luibelle.
What are your standard shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $75 qualify for free shipping, while orders below that amount incur a flat rate fee of $5.99.
How do I return or exchange an item?
You can return any unused item in its original packaging within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Which payment methods do you accept?
Luibelle accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
We stand behind the quality of our goods. Most items come with a 1-year manufacturer warranty against defects. Please contact our support team with your order number for specific warranty claims.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations in the near future.